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OCR: Knowledge Management. Objectives Whatare the primary reasons that large companies implement knowledge management efforts. in a survey conducted by the American Productivity & Quality Center, 89% of respondents - which included the likes of Hewlett-Packard, Texas Instruments, National Semiconductor, and Arthur Andersen LLP -asted `the transfer of best practices as _ key objective. Transfer of Best Practices 899% Increasing Employee Capabilities 83% Custo her/Market Information . 77% Process improvement 67% Leverage Intellectual Capital 67% New Product Development -- 61% Customer Relationship Management 50% Opening Now Markees $39% Starting New Business 33% Percentage of Companies